I can't log in

I forgot my password

Tap Forgot Password on the login screen and follow the link we email you to set a new one.

I forgot which email I signed up with

Try Forgot Password with each email address you use. If none works, contact Customer Support with your full name and phone number. Never include your password in a support request; STX staff will never ask for it.

My account is locked

An account can be locked after several unsuccessful login attempts. Reset your password with Forgot Password, then log in with the new one. If you still cannot log in, contact Customer Support.

It says my account is dormant or not active

• Dormant: an account can become dormant after a long period without a login. Contact Customer Support from the email address on the account.
• Not active, or awaiting approval: your application or identity verification may not be complete. See Verifying your identity.

If your account has been restricted, see Accounts and eligibility.