Results and settlement questions

Where are a market’s rules?

Each market has a Rules tab with its contract terms, including the outcome criteria and the result source. Read it before you trade. The Rulebook also applies. See Outcomes and settlement.

I think my trade settled the wrong way

1. Check the market question and your side. A sold position pays out when the outcome is NO. See Reading a market.
2. Check the market’s Rules tab, for example whether overtime counts or what happens if the event does not finish. See Sports situations.
3. If it still looks wrong, contact Customer Support with the market name and your order ID.

The event was postponed, canceled or delayed

The contract terms and the Rulebook determine what happens. A canceled event does not automatically mean every trade is refunded. Review Exchange notices for the specific market.

My position hasn’t settled

Settlement occurs according to the contract terms and the STX settlement process, and an event ending does not necessarily mean settlement is immediate. If your position still has not settled well after the result is final, contact Customer Support with the market name and your order ID.