# I can't log in

> What to do if you forgot your password or the email on your account, your account is locked, or it says it is not active.

Source: https://help.stxapp.io/articles/cant-log-in/

## I forgot my password

Tap **Forgot Password** on the login screen and follow the link we email you to set a new one.

## I forgot which email I signed up with

Try **Forgot Password** with each email address you use. If none works, [contact Customer Support](https://help.stxapp.io/contact/) with your full name and phone number. Never include your password in a support request; STX staff will never ask for it.

## My account is locked

An account can be locked after several unsuccessful login attempts. Reset your password with **Forgot Password**, then log in with the new one. If you still cannot log in, [contact Customer Support](https://help.stxapp.io/contact/).

## It says my account is dormant or not active

- **Dormant:** an account can become dormant after a long period without a login. [Contact Customer Support](https://help.stxapp.io/contact/) from the email address on the account.
- **Not active, or awaiting approval:** your application or identity verification may not be complete. See [Verifying your identity](https://help.stxapp.io/articles/verifying-your-identity/).

If your account has been restricted, see [Accounts and eligibility](https://help.stxapp.io/articles/accounts-and-eligibility/).