Accounts and eligibility
Who can open an account, verification and account status.
- Accounts and eligibilityWho can open an account, identity verification, location and account restrictions.
- Verifying your identityWhy STX verifies your identity, what to expect when you apply, and what to do if your account is still pending review.
- I can't log inWhat to do if you forgot your password or the email on your account, your account is locked, or it says it is not active.
- Changing your detailsHow to change your password, or update your name, address, email or phone number on your STX account.
- Location checksWhy your location matters when you trade on STX, why not to use a VPN, and what to do if your location looks wrong.
- Closing your accountHow to close your STX account, what has to happen first, and how to take a break from trading instead.